---
title: Some ECF participants haven't received their Prism login at a school, while others have.
description: ECF participant login not received
---

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1. [Prism Knowledge Base](https://support.evidencebased.education/prism?hsLang=en)
2. [Account Troubleshooting](https://support.evidencebased.education/prism/account-troubleshooting?hsLang=en)

# Some ECF participants haven't received their Prism login at a school, while others have.

There are a few things to check if an ECF participant has not received a login: 

- The Induction Tutor should check their DfE portal to see which email address is registered for the participant; if the link has been sent, it will have gone to that email address.
- It can take up to 24 hours from registering a colleague on DfE for it to filter to us and then to Prism to generate an account, so may be a matter of waiting a few days. The same will also be true if changes are made to details on the DfE portal.
- Check it’s not gone to junk mail (in this case, please ask your IT department to whitelist emails from the domains @evidencebased.education and @mail.evidencebased.education to ensure this doesn't happen in future).
- If you can see the ECT on your ECF Dynamics account, but you still have no luck, please contact your regional NIoT support team who will be able to advise.

- [Getting Started](https://support.evidencebased.education/prism/getting-started?hsLang=en)
- [Account Troubleshooting](https://support.evidencebased.education/prism/account-troubleshooting?hsLang=en)
- [Using Prism](https://support.evidencebased.education/prism/using-prism?hsLang=en#main-content)

    - [Induction Tutors](https://support.evidencebased.education/prism/using-prism?hsLang=en#induction-tutors)
    - [Mentors](https://support.evidencebased.education/prism/using-prism?hsLang=en#mentors)
    - [ECTs](https://support.evidencebased.education/prism/using-prism?hsLang=en#ects)
    - [AC Admins](https://support.evidencebased.education/prism/using-prism?hsLang=en#ac-admins)
    - [Regional / NIoT Admins](https://support.evidencebased.education/prism/using-prism?hsLang=en#regional-niot-admins)
- [Lesson recording](https://support.evidencebased.education/prism/lesson-recording?hsLang=en#main-content)

    - [Induction Tutors](https://support.evidencebased.education/prism/lesson-recording?hsLang=en#induction-tutors)
    - [Mentors](https://support.evidencebased.education/prism/lesson-recording?hsLang=en#mentors)
    - [ECTs](https://support.evidencebased.education/prism/lesson-recording?hsLang=en#ects)

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