Some NPQ participants haven't received their Prism login, while others have

There are a few things to check if an NPQ participant has not received a login:

• Check it’s not gone to junk mail (in this case, please ask your IT department to whitelist emails from the domains @evidencebased.education and @mail.evidencebased.education to ensure this doesn't happen in future).
• Check the participant’s record in Dynamics. If the field ‘Sent for onboarding’ is blank, this participant has not been onboarded. It may be that onboarding requirements have not been met. If you’re not sure why, please email npq@niot.org.uk.