This article is specific to schools accessing the GTT as part of the National Institute of Teaching's ECF Programme.
In every case we have seen so far, this is because the Induction Tutor has not registered any participants (mentors or ECTs) for their school yet on the DfE portal. Please ensure this has been done first, and please note it can take up to one week for changes on the DfE portal to be reflected in your GTT account. If you have ensured the DfE portal is correct and there is still a mismatch after more than a week has passed, contact the regional support team from the NIoT and they will be able to help resolve the issue!