Account Troubleshooting

Having problems with accessing your account, or those within your school? Find out more about what to do next here.

• When I click my registration link, it is showing "Link expired", and I'm unable to access Prism.
• I’ve logged on as Induction Tutor, but there are no participants for my school in Prism.
• I've added participants to the DfE portal but I can't see them on Prism.
• Some ECF participants haven't received their Prism login at a school, while others have.
• I'd like to be Induction Tutor for more than one school.